How To Get A Checkmark On Domain_6

Verify an Email Domain

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To send email through Mailchimp, we need to verify that you are using a valid From email address hosted at a domain you can access. This helps keep your campaigns out of spam folders and protects your reputation by ensuring others can't use your domain without permission. You only need to verify a domain one time, then you can send with any email address at the verified domain.

In this article, you'll learn how to verify your email domain.

Before you start

Here are some things to know before you begin this process.

We recommend that you both verify and authenticate domains owned by you or your organization when sending email from Mailchimp.
If you don't have a domain yet, you can purchase a domain from Mailchimp.
If you're using a subdomain to send email (you@subdomain.example.com) it needs to be verified separately from your domain.
You can use free email providers like Gmail, Yahoo or AOL to send email from Mailchimp but you can't verify or authenticate them. Learn more about the limitations of free email addresses.

Verify an email domain on the Domains Overview page

To verify your email domain on the Domains Overview page, follow these steps.

Click the Website icon.
Click Domains.
In the Email Domains section, click Add & Verify Domain.
Enter the email address at the domain you want to verify and click Send Verification Email.
When you receive the verification email, you can either click the Verify Domain Access button in the email, or enter the verification code in the pop-up in your account and click Verify.
Click Done to close the pop-up and return to the Domains Overview page.

Note

Domain verification links and codes expire after seven days. If your link or code has expired, you'll need to repeat these steps to request verification again. If you don't receive the verification email, take a look at our troubleshooting tips.

Verify an email domain in the campaign builder

You can verify an email domain directly from the campaign builder, but the process may vary depending on the type of campaign you're working with.

To verify your email domain in the campaign builder for a regular email, follow these steps.

In the From section, click Add From.
Enter the From name and From email address you want to use for the campaign.
Click Save. If your email domain has not been confirmed, you'll be asked to verify it.
Click Verify Domain.
In the Verify Domain pop-up, enter the email address containing the domain you want to verify and click Send Verification Email.
When you receive the verification email, you can either click the Verify Domain Access button in the email, or enter the verification code in the pop-up and click Verify.
Click Done to close the pop-up.

Note

Next steps

After you verify your email domain, we recommend that you authenticate it to help make sure your emails get to your contacts' inboxes.

About Email Domain Authentication Set Up Email Domain Authentication

Remove a verified email domain

If you need to remove a verified domain, you can do so from the Domains Overview page. Users with a Manager level or higher can remove a domain from the list of verified domains at any time.

To remove a verified email domain, follow these steps.

Click the Website icon.
Click Domains.
In the Email Domains section, click the drop-down menu for the domain you want to work with, and choose Remove.
Click Remove Domain in the confirmation pop-up window.

All done! The screen will refresh and display a success message at the top of the screen.

Troubleshoot email domain verification

If you've followed the steps to verify your domain, but you haven't received your domain verification email, there are a few things that may be happening. Here are some tips to help you troubleshoot.

Allow more time
Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
Resend to a different address
You can try resending the verification message to a different email address with the same domain. We'll verify the domain if we can confirm that you manage the domain via one of the addresses provided.
Add us to your safe senders list
Add accountservices@mailchimp.com to your safe senders list. This is the address the verification email comes from and this will help prevent the email from being mistakenly blocked or marked as spam.
Allowlist Mailchimp's IPs
Ask your IT team to allowlist Mailchimp's delivery IPs. Allowlisting tells your mail server to allow any emails sent through our servers to be delivered (other providers may refer to it as "whitelisting"). Usually, this is the first time your domain receives mail from Mailchimp and it's possible that your receiving server is dropping the incoming mail because it doesn't recognize Mailchimp's IPs.
Use the most recent email
If you've requested domain verification more than once, you might receive multiple copies of the same email from us. Make sure you use the most recent email to verify your domain. Otherwise, verification won't work.